I have a Customers computer that is often accessed remotely by myself and the customer remotely. The Customer already has Easy Access turned on for their own access.
Hello @SMarquez
Thank you for your post, and welcome to the TeamViewer community!
Easy Access can only be set to one account, as it utilizes the Account Assignment of the device.
However, it is possible for other users to access the device using the same method if the group the device is in is shared to the other users.
More info is here:
For help on group sharing, please see the following article:
Hope this helps 🍀
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…
