Urgent

edpserim

Good morning,

We have a business license and many of the customers we remote support have an older version of team viewer.

How do we connect to their devices?

is there any way to force access?

it's urgent

We look forward to receiving your kind reply.

Thanks

Serim srl

Justin

Hello @edpserim,

As support for TeamViewer version 8 - 10 ended yesterday (check HERE), they need to manually upgrade their TeamViewer client to the latest supported version on their devices. You can find those below:

https://community.teamviewer.com/English/kb/articles/24141-supported-operating-systems

If you need further help, don't hesitate to reach out to me.

Best,

Justin