Activation delay

slm265 · 2021-09-21T11:08:23+00:00

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Hi all,

Having spent a considerable amount of money on a license, I now find myself waiting for the activation email before I can get on with essential work on a remote machine. How long do license activations normally take - I made the purchase a few hours ago, beginning of the day UK time. Do i need to wait for humans in the US to wake up? Obviously I'd submit a ticket, but I can't submit a ticket because my license isn't activated...

Many thanks,

Steve

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Justin

Hello @slm265,

I have created a ticket for you. Please check your inbox and your SPAM folder.

Please be patient, an agent will be in contact with you soon.

Best,

Justin

.Carol.fg.

Hi @slm265

Welcome to the TeamViewer Community!

The activation email is usually sent very fast after the purchase.

I would recommend checking your spam and junk folder; and if you did not receive anything, I would advice contacting our Customer Support by phone or online chat.

The Customer Support contact information can be found here: Customer Support - TeamViewer

I hope it helps 😊