Activation delay

slm265
slm265 Posts: 1 ✭
in General questions

Hi all,

Having spent a considerable amount of money on a license, I now find myself waiting for the activation email before I can get on with essential work on a remote machine. How long do license activations normally take - I made the purchase a few hours ago, beginning of the day UK time. Do i need to wait for humans in the US to wake up? Obviously I'd submit a ticket, but I can't submit a ticket because my license isn't activated...

Many thanks,

Steve

Answers

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @slm265,

    I have created a ticket for you. Please check your inbox and your SPAM folder.

    Please be patient, an agent will be in contact with you soon.


    Best,

    Justin

    German Community Moderator

  • .Carol.fg.
    .Carol.fg. Posts: 1,071 Moderator ☑

    Hi @slm265

    Welcome to the TeamViewer Community!

    The activation email is usually sent very fast after the purchase.

    I would recommend checking your spam and junk folder; and if you did not receive anything, I would advice contacting our Customer Support by phone or online chat.

    The Customer Support contact information can be found here: Customer Support - TeamViewer

    I hope it helps 😊


    Portuguese Community Moderator

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