Connecting from one Chromebook to another using Host, same make/model/version.

Wred · 2021-09-29T03:39:53+00:00

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I have two 2021 Acer 713 Spins and I've set both up with the full free TeamViewer, I've also tried QuickSupport and Host.

Full TeamViewer to TeamViewer: I get a message on the remote machine upon connection "Start recording or cast with Host: Host will have the access to...[insert security warning]". Once I click "Start now" from the remote machine, on the remote controlling machine I get nothing but a black screen with the menu button in the bottom right

Full TeamViewer to QuickSupport: Very similar experience only the message about what the connecting machine will have access to is only referring to QuickSupport instead of Host.

If I open the Host app on the remote machine it is the only thing I can see from the remote controlling machine. Nothing but black otherwise and no task bar across the bottom or ability to open apps. I can however manipulate the Host app on the remote machine but that's really it.

TeamViewer Version: 15.21.121 CL

Host Version: 15.21.111 HM

Chrome OS Version 93.0.4577.85 (Official Build) (64-bit)

Really sorry if this is a noob question but I use TeamView in a Windows environment everyday and have never had such difficulty. All help and ideas welcome! Thanks, Wes

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Nu11u5

I see the same issue. I think the cause is that both of our devices (Acer Spin 713 and Dell Chromebook 7410) are running Android under the new “ARCVM” with Android 11. Only a few devices (5 hardware “board” types) have received this update so far, and the rest are still running “ARC++” with Android 9.

On my device I can open an Android app and that will appear in the remote control viewer, but no desktop or system UI. If I switch to a non-Android app then the remote control viewer goes completely black again.

It would be good to know if TeamViewer is testing with ARCVM, whether this is a known issue, and if a fix is in the works.

More devices will receive the Android “ARCVM” update over time and more people will find that TeamViewer Host doesn’t work.

Ying_Q

Hi @Wred and @Nu11u5,

Thank you for bringing up this topic to us and Welcome to TeamViewer Community! 🙌

@Nu11u5 You are right about analysing the issue 👍

Unfortunately that community team also has limited information about this Chromebook issue at the moment.

We have forwarded the question to the product team and If there is any information available, we will surely share to you as soon as possible.

Thank you for your understanding and patience in advance!☘

Warm regards,

Ying_Q