Trusted Device Mails are not sent

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krengbea
krengbea Posts: 1 ✭
in General questions

Hi

I'm trying to login with my new teamviewer account. There comes a message, that a you sent me a mail to add this device to my trusted ones. But i don't receive any mail.

Answers

  • johmi
    johmi Posts: 1 ✭
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    I have the same problem. I've tried it on several days and i just don't receive the mail. Please help

  • Justin
    Justin Posts: 802 [Former Staff]
    edited October 2021
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    Hello @krengbea and @johmi,

    Please send me the emails via PM. I'll look into it.


    Best,

    Justin

    German Community Moderator

  • T_saber
    T_saber Posts: 3 ✭✭
    Options

    Hi @Justin

    kindly be noted that I have the same issue, I can't receive any e-mails when tending to access my TeamViewer account to add the devices as trusted ones.

    I had to create a second account just to post a response here, I can't access anything.

    Please try to help me as soon as possible because it's an enterprise account not a personal one so that I can not use Any other account than mine.

    Thanks

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