I cannot get TeamViewer to install on OS X M1 running Catalina.

Crowfighter · 2021-10-06T18:33:51+00:00

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I upgraded to a new machine running Catalina on an M1 mac. When installing TeamViewer again it completed but then asked for credentials to install the TeamViewer helper. When you enter admin credentials it halts. Each time you try to run TeamViewer it tries to install the helper again and halts.

I read previous threads about uninstalling TeamViewer and even removing .plist files and tried that. When I reinstall TeamView it completes but then hangs on installing the helper just like before. When I reboot and run teams it tries to run the helper installer and asks for credentials each time and then halts.

Does anyone have an idea what the solution may be?

Thanks,

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JoshP

Hello @Crowfighter

Thank you for your post, and welcome to the TeamViewer community!

While not exactly the issue you are experiencing, I came across this solution:

https://community.teamviewer.com/English/discussion/comment/109066#Comment_109066

Since you have already tried removing .plist files and uninstalling/reinstalling, could you please verify that you do not have another copy of TeamViewer somewhere on your Mac? Please also ensure the proper location of the app in the Applications folder, at least for the installation process (if you are choosing a custom location).

Hope this helps 🍀