No partner ID when logged into account

Jim181 · 2021-10-12T07:41:53+00:00

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Hi. I'm trying to connect to a partner ID using a VPN connection.

When I start TV, the partner ID field is there, but if I am logged into my account, it almost immediately disappears as 'My Computers' list is populated.

If I am quick enough I can click the partner ID field and past the IP then connect but this is not great. How can I ensure that partner ID is available when I am logged in to my TV account?

Thanks

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JeanK

Hello @Jim181,

This is actually explainable and (I think that) my answer won't make you happy. 😑

As far as I could understand, you are connecting via a LAN connection to the partner IP address.

Once you login into your TeamViewer account, TeamViewer switches from a LAN to Internet mode. This is why the IP address is disappearing immediately.

There is, currently, no possibility to save IP addresses in the Computers and Contacts list.

Therefore, the only way is to save somewhere else (outside of TeamViewer) the IP address you want to connect to.

I told you: my answer won't make you happy! 🙄😇