Remote control win xp

groton6
groton6 Posts: 2
in General questions

How do I control a win xp laptop from a win 10 laptop with ver 15.22.3 (32 bit). Have tried with ver 14.2 on the XP. /Arne

Best Answer

  • JeanK
    JeanK Posts: 7,031 Community Manager 🌍
    Answer ✓

    With a license, you can connect to Windows XP devices.

    With the free version, you can't connect to Windows XP devices.

    Hope this helped. 😊

    All the best,

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,031 Community Manager 🌍
    edited October 2021

    Hello @groton6,

    Indeed, we receive this question quite frequently. 😅

    TL;DR

    Connecting to a Windows XP machine requires a license because the free version is only usable with the latest version of TeamViewer on both ends.

    Explanation

    If you are using the free version, you must update your TeamViewer clients to the latest version. The latest version is currently v15.

    You will find all the information you need in our Knowledge Base article here:

    https://community.teamviewer.com/English/kb/articles/49702-enjoy-using-the-best-version-of-teamviewer-we-made-so-far-how-to-proceed

    📌 Note: If your hardware is not compatible with the latest version, there is nothing we can do to make the free version work. We thank you in advance for your understanding.

    As Windows XP does not support the latest TeamViewer version, using the free version won't be working in this scenario.

    Please find all the information regarding compatibilities in the article below:

    https://community.teamviewer.com/English/kb/articles/24141-which-operating-systems-are-supported
    image.png

    However, if you have a license you should not have any issue with connecting to Windows XP devices.

    Do you have a license? Or are you using the free version?

    All the best,

    JeanK

    Community Manager

  • francescoschino
    francescoschino Posts: 6

    Reply : should not have any issue with connecting to Windows XP devices o MUST not have any issue with connecting to Windows XP devices, thanks, Francesco

  • francescoschino
    francescoschino Posts: 6

    Jeank said : However, if you have a license you should not have any issue with connecting to Windows XP devices.

    From Francesco : should not have any issue with connecting to Windows XP devices o MUST not have any issue with connecting to Windows XP devices, thanks, Francesco

  • francescoschino
    francescoschino Posts: 6

    No one have gave a reply to me : my question is :

    should not have any issue with connecting to Windows XP devices or MUST not have any issue with connecting to Windows XP devices, using a licence ? It is important before to decide to buy a licence.

    thanks, Francesco

  • JeanK
    JeanK Posts: 7,031 Community Manager 🌍
    Answer ✓

    With a license, you can connect to Windows XP devices.

    With the free version, you can't connect to Windows XP devices.

    Hope this helped. 😊

    All the best,

    /JeanK

    Community Manager

  • francescoschino
    francescoschino Posts: 6

    thanks very much, Francesco

  • Jhonty
    Jhonty Posts: 1

    Will any license do for the connection to Windows XP?

  • JeanK
    JeanK Posts: 7,031 Community Manager 🌍

    Hi @Jhonty,

    Correct - any license will do for the connection to Windows XP devices.

    If you have any further questions, please let me know.

    /JeanK

    Community Manager

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