Cancelling my subscription

Wim12345

Hello,

i received an invoice for a whole new year of Team Viewer for my wife's account, but we only used team viewer for a small period during corona. So we certainly don't need a renewal.

I found the information that I first had to delete theaccount. So I deleted our account. But then it says that deleting the account does not mean that the subscription is cancelled.

Now I am trying to cancel my subscription but that is impossible because I no longer have an account ! Difficult !!!

And when I want to ask in this chatbox how to cancel my subscription, I first have to create an account to be part of the community ...

So, my question : HOW CAN I INSTANTLY CANCEL MY SUBSCRIPTION because I no longer use it and my account is deleted, so Teamviewer can check that I don't use the account.

Thanks

Wim Van de Vijver (for my wife's account/customer ** Please do not post personal information **)

.Carol.fg.

Hello @Wim12345,

I'm really sorry for the misundestand regarding the cancellation process.

All cancellation request must come in written form via ticket at least 28 days before your renewal date:

All about Subscription - TeamViewer Support

I'm sending you a private message to better assist you.

Best,

.Carol.fg.