purchased TeamViewer and have downloaded activated and still telling me i can't get access
Hi @j9lknox,
Thank you for contacting us and welcome to TeamViewer Community!
If you have successfully activated the license with TeamViewer, kindly sign in the licensed account on TeamViewer client and check on TeamViewer -> Help -> About TeamViewer -> License, it will show the license status.
If you have not activate the license, kindly check your email inbox for the activation link then follow the instruction to complete the activation process please. More information can be found in the article - https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license.
I do hope my answer above would be helpful in your case.
If there is anything we may assist further, please feel free to comment below!
Warm regards,
Ying_Q
error message your account is currently assigned to a company
as a result, you cannot activate a remote access license on it please use another account for the activation ?
why can't I use my email address?
Thank you for the quick reply.
Please understand that TeamViewer Remote Access license can not used with the feature of company profile.
I hope it is an easy fix in your case by deleting the company profile on TeamViewer Management Console.
Kindly try the steps below:
1) login your TeamViewer account on TeamViewer Management Console - https://login.teamviewer.com/LogOn
2) select User management on the left hand side panel, and please remove users if there is any users in the company profile; then remove your own account to delete the company profile.
Full information can be found with this community article.
3) follow the steps mention in the first post to activate the license with your TeamViewer account.
If you do encounter with any issue on deleting company profile or license activation, kindly drop me a message, but let us hope that thing works out this time with your magic of power！
Good luck!
