Re-Enabled user cannot activate account

cmatt360

Hello

We recently had a joiner that worked with us before. We have activated the user account in teamviewer and user has received email to confirm that the account has been recreated. However when the user tries to login / click the link they get the following can this be fixed?

Akiho

Hi @cmatt360,

Thank you for reaching out to the Community✨

It seems the TeamViewer account has been created successfully, but hasn't been activated with the TeamViewer license yet.

In order to activate the TeamViewer account with the licensed company, please kindly contact our customer support team directly. Please note that the order number or invoice number is required for phone support.

If you have any issues with contacting customer support, don't hesitate to tell us! So that we can assist you further!!

Thank you for your understanding.

Akiho