I log in to the Office 365 mailbox, but I can’t receive emails all the time.

始终无法收到验证邮件

The new device logs into the teamviewer account, it shows that the verification email has been sent, but the email cannot be received.

teamviewer account: [removed per Community Guidelines]

Registered mobile number: [removed per Community Guidelines]

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Akiho

Hi @始终无法收到验证邮件,

Thank you for your post and welcome to the community.

As you mentioned, the trusted device email will be sent to the TeamViewer account's email address.

Please kindly check all email inbox along with the spam folder, since the email might be allocated to the spam folder.

Before logging into the new device, please also make sure that you have done the account validation. In order to keep working on the TeamViewer account, account validation is required.

For more information, feel free to check our knowledge articles: What is “Trusted Devices” for your TeamViewer account? and TeamViewer Account for account validation.

Could you please tell us if you can successfully log into the new device!??

Hope to hear from you soon in the Community.

Best regards,

Akiho

P.S.: We do not allow the upload of personal information to this forum to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.