Downloaded latest version on laptop - now remote login to another machine does not work

nalimoha

The remote machine is on and connected to internet. I got the new laptop and had to downloaded the teamviewer. It can login to my old laptop. POS teamviewer can login to my new laptop but not the other way around. I get the error message.

Either your partner isnt connected to the internet or your partners Teamviewer isnt running yet.

Can someone email me at [removed per Community Guidelines] and let me know what I need to do. I have been trying for an hour.

TeamViewer issue.png

Akiho

Hi @nalimoha,

Thank you for your post and welcome to the community 😊

I'm here to assist you!

To begin with, could you please restart TeamViewer services on both remote and local devices and check the connection?

On Windows, completely close the remote TeamViewer including restarting the TeamViewer service. (Start --> run --> services.msc -> find TeamViewer and restart it)

Once you can confirm the internet connection, please try the remote session from your laptop to the POS.

It would be really great if you could tell me whether this could solve the issue or not 🙌

Hope to hear from you soon.

Best regards,

Akiho

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