License not received

RR847385 · 2021-12-06T15:35:55+00:00

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Hello,

I ordered commercial license for TeamViewer on Friday, Dec 3, 4 PM GMT. However, I did not yet receive an email with license number.

Can you advise how long it takes for license to be delivered?

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photoexperience

Update:

Sorted now. The email was sent out long back. Unfortunately, my email client blocked the image content, i.e. I could not see or click the activate button. so silly.. 😐️🤪

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All comments

photoexperience

Update:

Sorted now. The email was sent out long back. Unfortunately, my email client blocked the image content, i.e. I could not see or click the activate button. so silly.. 😐️🤪

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JeanK

Hello @RR847385,

The best way is to call our customer support directly.

Our team will help you to get back on track! 💪

photoexperience

Heya..

I have the same question. I have not received the licence.

Clicking on the link call our customer support redirects me to TeamViewer’s New and Improved Support Structure — TeamViewer Support

Any help will be greatly appreciated

JeanK

Thank you so much for letting us that that everything is sorted now! 🌻

Sosen91

I've faced same problem. I bought a TV on18th Dec and still didn't received a license also can't send a ticket cuz of free account. What I have to do now? There is any email support?

Thanks!

Akiho

Hi @Sosen91,

Thank you for your post and welcome to the Community😊

In order to forward your case to the right department, could you tell me your email address via private message, please?

Alternatively, you can also call our customer support to get immediate help.

☎ Make a call

Thank you in advance for your understanding and patience.

Best regards,

Akiho