Uninstalled the software, but took a couple of screen prints and have an ID.
Is is possible to see who connected to you. So I can nab the fellow.
Thanks
Hi @Tealeaf53,
Thank you for contacting TeamViewer Community and I'm deeply sorry to hear that you had such an experience.
In order to assist you further, we need an official request from your local police.
Kindly report the incident to your local police and inform them to send the inquiry to privacy@teamviewer.com.
Please let us know if you have any further questions or need any further assistance.
Thank you in advance for your understanding and patience.
Looking forward to hearing from you.
Best regards,
Akiho
P.S. Please check the link below, you may find useful information regarding security issues.
https://www.teamviewer.com/en/report-a-scam/
Akiho, Very good of you to reply. The ID I have is the ID for me that was on my PC.
Not the ID# for the perpetrator,. So would the Police inquiry work in that case to trace the person.
He also left a Text Now subscriber number, so I was contemplating using
Spy for Me Text Now subscriber number, but does that work/ cost wise?
Domo arigato, T53
Thank you for your response and consideration!
We are dealing with security issues seriously.
Could you tell detailed information about what has happened to you to the local police, please?
So that our dedicated team may assist further with the authorized institution for you.
Hope you find this helpful.
Kochira koso domo arigato!
I discussed this matter with my local police and they told me that they see a lot of this misuse of your software.
Accordingly due to the relatively small amount stolen and the way that the bad users hide themselves, they cannot help.
Clearly you need stronger security. I send you a screen shot of my ID on your systems and ask that you pursue this.
Kindly look into this and advise what you can, Thanks again. It all happened last Sunday around 12:30 p.m.
I Observe that the screen shot I sent you has the ID blurred.
Is this your system?
Is Team Viewer able to see who connected to an ID?
Am I wasting my time here?
Thanks for you response
Tealeaf53
I prepared a report but I am unable to attach log files. I tried attaching the screen print of my ID
In order to attach log files, do I have to reinstall the software which I had uninstalled.
I have a profile and password for the software, but not the software itself.
The whole idea was for you guys to see who I was connected to using my ID along with my Log in.
If I have to reinstall then I am going back into the Lions Den
I cannot make the report without a log file. It will not Send. HELP!!
T53
Thank you for your response.
And I apologize for the confusion.
The log file is saved automatically if the log file setting was enabled.
The following information is the place where the log file will be saved on the device.
Could you check the log file has been saved on the device, please?
Log incoming connections
Location:
Filename:
Hope you find the log file successfully.
Thank you in advance for your patience.
Thanks Akiho,
As with many Agents on different softwares, much is not understood or read
I did say at the beginning of this Chat that I had uninstalled the software.
I searched as you suggest. but not a sign,; why?, because I uninstalled the software, right!?
. Is there not a way to trace this bad user thru. the ID?
Also. is there not a way I can make the report without the log that I cannot find??
Thanks ,T53, being v. patient
Thank you for your response and I'm really sorry about the inconvenience caused.
If you cannot find the log file, you can contact our dedicated team by email - privacy@teamviewer.com.
In the email, please attach the screenshot of the TeamViewer ID which you have updated on this thread.
We cannot assist the case by the TeamViewer ID in the Community, but the dedicated team may be able to assist you further.
Hope this would be helpful.
Thank you for all of your cooperation.
Since you have reported the incident to the police, could you fill the report a scam form from the link below, please?
👉Resolute Misuse Prevention
There is a place to update your log file on the form.
Kindly ask you to check our knowledge article regarding How to find your log files.
