Unable to Submit a Ticket

Sutra
Sutra Posts: 5
in General questions

Every time I try to raise a new ticket, the page automatically comes to the Community Page.

i would like to submit a ticket to cancel my annual subscription. have been trying for quite a bit

Answers

  • Sutra
    Sutra Posts: 5
    edited January 2022

    Have been going around in circles trying to 'Submit a Ticket'. I have logged in my account details innumerable times after landing automatically on the TeamViewer Community page. I tried contacting the published Contact Number for India, [removed per Community Guidelines]. The message I get is this number is incorrect.

    Please help!!

  • Ying_Q
    Ying_Q Posts: 2,731 Moderator ☑

    Hi @Sutra,

    Thank you for posting the 1st comment on TeamViewer Community!

    We are sorry to hear the you are unable to raise a support ticket.

    In order to raise a support ticket, can you ensure that the licensed account to be logged in on the support portal please.

    Give it a go with the licensed account. If the same issue happens again, feel free to contact community moderators for further assistance.

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • Sutra
    Sutra Posts: 5

    Hi @Ying_Q,

    Thanks for responding and yes, I have tried raising a ticket through my licensed account but to no avail. It stays on the 'Submit Ticket' page for about 15 seconds and before I can click on or type anything the page automatically lands up on the Community page

    Hope to get this sorted before the 28-day window period.

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Sutra,

    Thank you for your response!

    In order to assist you further, could you send me your email address or license information via private message, please?

    Thank you for your understanding and patience.

    Looking forward to hearing from you🍀

    Warm regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Sutra
    Sutra Posts: 5

    @Akiho, I'm afraid I'm not quite sure how do i send the details via private message :(

    Do advise please

    Thanks and best

    Sutra

  • Sutra
    Sutra Posts: 5

    @Akhio,

    Could you please post the mail id OR kindly point towards the portal for me to send my email address or license information.

    Thanks and best

    Sutra

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Sutra,

    Thank you for your response.

    Now I could confirm the message from you on PM😊

    Please kindly check PM from the email icon on the right corner ✉

    Warm regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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