email change

anexya · 2022-01-17T10:00:32+00:00

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i tried to change the email on our susbscriptin since our company name changed.

i am getting this message in the profile section.

Your E-Mail address has recently been changed to: abc@examples.com. Until this address is validated, the old address will be shown in the Email field.

I haven't received the validation email.. anyway i can trigger a resend?

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Natascha

Hi @anexya

Thank you very much for your post and welcome to our Community 😊

Would you mind to provide your email address (the new one) in a private message?

Looking forward to your answer and wish you a great start into the new week 🍀

All the best,

Natascha 🙋‍♀️

Aileen83

Hi, there was a spelling mistake in one of my user email.

I have changed it but I also get the same message

"Your E-Mail address has recently been changed to: abc@examples.com. Until this address is validated, the old address will be shown in the Email field. "

I have waited for few hours and I still do not get the validation email.

Can anyone help to trigger a resend ?

Thank you very much.

Natascha

Hi @Aileen83

Thank you for your post and welcome to our community 😊

Could you please share your email address (the new one) in a private message?

Looking forward to your message and wish you a great day.

All the best,

Natascha 🙋‍♀️

nmadriaga

Hi @Natascha

I have the same issue. My company's email domain has changed and I am unable to use the same licensed product that I have been using.

Please send me an email to communicate with you to help fix my issue please?

Regards,

Naz