Account confirmation email inquiry

joonho1145

I have a Teamviewer license. ( other ID )

However, when trying to use it on new equipment,

I do not receive an account confirmation email.

How can I get approval?

JeanK

Hello @joonho1145,

There are two options you can follow to get you started again:

If you own a professional TeamViewer license:

• Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

• You can create for free a new account: https://login.teamviewer.com/LogOn#register 
• If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
• As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

Let me know if this could help you out! 🍀