Hello Community,
I desperately need my partner's help, but they can't
see my screen. Can you help me please?
Why doe he have my ID and PW, I can see his ID, however,
he can't see my screen?
Thank you for your help.
Ohhh - your reply slipped through. I am sorry for the delay:
When having TeamViewer open on your mac, you can click on Help --> Check system access to open the dialog box!
Sorry once again,
Esther
Hi Esther,
How do I get the dialog box activated?
I've done it before, seen it before, even clicked on the accessibility option, it's apparent, something wasn't completed, because here we are.
Hi again! Thanks for your feedback!
I think we can resolve the issue easily by making a setting on your mac. For this, please have a look at this article and follow the steps outlined: Remote control a Mac
Let me know if this resolves the case for you!
Thanks,
I appreciate your reply and your cordial welcome.
I'm using a Mac computer.
There isn't a message it gives.
I can see my partner 's ID, but he's not able to
see my screen to take control of it.
HI @newteammember8
Welcome to our Community!
What Operating System are you using - meaning: Do you work on a Windows computer, Mac or Android, iOS?
With this information, we might get a bit closer to helping you! Also: Do they get a kind of error message? If so - what does it say?
Thanks, Esther
