How do I get an email from Teamviewer for authentication.

Rfk · 2022-02-01T17:30:33+00:00

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After down loading Teamviewer I have my ID and Password. At the bottom of the Teamviewer window it has "Awaiting authentication". I have yet to receive an email to complete the set up. What do I do?

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Rfk

Carol, where on the login page do I ask for a new email?

.Carol.fg.

Hello @Rfk,

Thank you for your reply and screen capture! It helps a lot! 😃

If the Management Console allowed you to do the login, this mean that you already did the validation of the creation of your TeamViewer account.

Therefore, no further email to complete the set up will be necessary. However, once you login on TeamViewer, it will ask you about the Trust Device confirmation.

Is this the message that shows? 🤔

✅ If it is:

Try adding TeamViewer domain (@TeamViewer.com) to the allow list of your email server → try to login again on TeamViewer → check your imbox to see if this time you received the email → once you confirm the device as Trust Device, you will be able to login on TeamViewer.

💡Hint: Since you have access to the Management Console, you can activate Two Factor Authentication, and instead of receiving the emails, you will have a code being generated in your phone by an authenticator app. The step by step to set up it you can find here.

❌ If it is not:

Please provide me more information. 🙏

Maybe another screen capture, or more details on the process your following, and where you are struggling with remote connection.

I will wait for your reply to keep assisting you. 😊🌻

Best, Carol

.Carol.fg.

Hello @Rfk,

Welcome to the TeamViewer Community! 🎉

Based on the description you provided, I believe you may just need to validate the account creation.

We have an article explaining in details this process: 📄 Create a TeamViewer Account

I hope this information can help! 🍀

Let us know if you have any further questions 😊

Best,

Carol