Can´t activate my license

GustavoMarconato Posts: 1
edited February 2022 in General questions

Before i have a business license wich is expired, now i purchase a remote access license, my error was buyit with a different email and now cant activate, i change the account email with the buy email but still the same error!

"A Remote Access license can only be activated on an account without any other license. As your account has already another license assigned, please use another account for the license activation."

how can i fixit?


  • .Carol.fg.
    .Carol.fg. Posts: 1,148 Moderator

    Hello @GustavoMarconato,

    Welcome to the TeamViewer Community! 🎉

    For an activation issue like this, we advise you to contact our support team directly. They should be able to check your both accounts to see that is blocking the activation.

    Their contact information you can find here:

    I hope you can get this resolved as soon as possible 🍀

    If you have any further questions or concerns, please let us know.



    Portuguese Community Moderator