accessibility for Screenreaders broken in TV 15.26.4

Sven12341234 · 2022-02-08T11:23:31+00:00

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Hello,

I would like to report that in Teamviewer 15.26.4 the accessibility for Blind people using the NVDA ScreenReader is broken.

NVDA is a free software solution that uses text to speech to read what's going on on the screen.

Since TeamViewer 15.26.4 the main userinterface is no longer accessible through nvda. Buttons, fields and other items in the interface can't be accessed with nvda.

I hope this can be fixed in a future update.

More information about the free and popular screenreader nvda can be found at:

www.nvaccess.org

Best regards,

Sven

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JLove

I am a user of Jaws. I just noticed the same issue; the password field is no longer readable by the screen reader. This should be addressed immediately. Until this is fixed, here is a work-around:

Open Teamviewer, and shift-tab to the password field. JAWS will be unable to navigate the password by character, but it will read the password.
2. Now, open "speech history" within JAWS. To do this, use the JAWS key (insert or caps lock) plus space bar, and press H.
3. Arrow up until you hear the password spoken, and you should be able to navigate this letter by letter.

Natascha

Hi @Sven12341234

Thank you for your post and welcome to our Community 😊

I would like to give you some background information regarding NVDA.

We have introduced a new technical framework for the UI of the client to introduce new features in the future.

This is a step-by-step process. Unfortunately, the implementation of the screen reader functionality demands certain improvements that will be implemented next.

Meanwhile we recommend people who are relying on this feature to contact us directly via a private message so we can assist you further. Therefore, feel free to send me your email address in a private message.

I'm looking forward to your message and want to apologize for any inconvenience caused.

Wishing you a great day and stay safe 🍀

All the best,

Natascha 🙋‍♀️

spindles7

I also have seen this issue with the JAWS screenreader. Visually Impaired and blind people can no longer access the password box to advise a potential support peron to log into their computer with TeamViewer Version 15.26.4. Previous vserions allowed the characters of the password to be read out by the screenreader and braille display devices so that the VI person could advise the remote support user of the details and allow connection. This is a serious issue for VI people and renders TeamView useless for them. This needs to be addressed.

Hieronymous

TeamViewer is a great support for people with disabilities, and particularly those with vision impairment. It allows a remote user to help them resolve issues.

However, the application may not adhere to all accessibility laws. This could potentially open up the company for costly lawsuits.

Recently, an ad window started appearing when TeamViewer is opened. There is no alt-text for screen readers to read this, and there's also no way to access the application without closing the window. Vision-impaired users are left completely unable to use the program after the ad window appears unless they have assistance from someone in the room with them.

Is there any workaround? The only one I've found is to have the user press tab a few times and then spacebar to activate the X and close the ad. However, without the screen elements being read via a screen reader, it's impossible for the user (or someone assisting them remotely) to know where they are in the interface.

Expected behavior: The screen elements are read and the user can close the window using a screen reader such as JAWS or ZoomText.

I'd report this via a standard form but it seems that the company doesn't want to allow bug reports from non-commercial users, which is a bit of a head-scratcher.

lchabibi

A I've recently registered and I'm mostely an NVDA user. I told my university teacher to use TeamViewer as we on the next week have a speech about remote connectivity. But TV is not accessible unless I use the quick support app, but I like more the client app. It's a shame that this hapenned because I use it more than once while controlling my laptop computer using my desktop one. I want to ask if this has been fixed? I fear not, because I recently installed it again but no saying, and then I uninstalled it.