I downloaded TeamViewer on her Chromebook but when she pulls it up, it doesn't show her "YourID" or "Password".
Hello @boyzof3soccermom,
Yes, you can remote control a Chromecook from your PC. 😊
There is always a mix-up on which applications are needed.
I had this conversation with @mtrudeau9X here:
You will find all the info about what and where to install to remote control a Chromebook.
Let me know if this what you were looking for! 🙋♂️
All the best,
JeanK