Each other day Teamviewer refuses to start

HelpdeskHoogend · 2022-02-16T09:23:24+00:00

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it starts up with Windows, when i click on TV icon to start my work i only get meassag Teamviewer does not work. Try reinstall.

When i do so, it works fine for a few days and then it happens again aftyer first time in the mornning. What can cause it, i see nothing in windows logging and in TV logging i can not find any reason. Maybe you can?

Klaas Helpdesk

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JeanK

Hello @HelpdeskHoogend,

Would you mind sharing a screenshot of the error message you get?

I am very curious now...

HelpdeskHoogend

i did not capture it, will do next time...could take one day, or more....Any need of log files?

Klaas

JeanK

For the moment, the screenshot would be enough. 😊

HelpdeskHoogend

here is the screenshot:

JeanK

Our engineers think that some core files of your computer's system might be corrupted.

An OS reinstallation might fix the issue in the long run.

All the best,

/JeanK

HelpdeskHoogend

thanks for the answer, but when reinstalled it picks up old cutsomer infor, and works as a shine for severall days?

Klaas

JeanK

The engineers said that an operating system reinstallation could resolve the issue (Reinstalling Windows).

/JeanK