remote computer becomes unavailable for unattended remote access

Altrua · 2022-02-18T17:23:58+00:00

There was an error rendering this rich post.

Been searching but have not found solution yet.

Computer is Windows 10 Home edition.

TeamViewer installed and setup for unattended remote access.

The computer becomes unavailable after some time. I suspect Windows Modern Standby. We havent been able to get the computer to stay online.

I was hoping this would be a common issue and the solution would be easily found but we havent found it yet so hopefully someone here can help!

Find more posts tagged with

Accepted answers

All comments

JeanK

Hello @Altrua,

Indeed, if the computers goes into a mode where the internet connection is turned off, it will lose access to our servers...

Maybe you could try to configure the sleep mode in a way that it doesn't lose access to the internet.

Let me know about your findings!

All the best,

/JeanK

Altrua

@Jeank, thanks for taking the time to respond.

We disabled sleep and hibernate when plugged in and even tried to make sure the NIC's power saving mode was disabled.

I suspect when the screen locks and goes blank that windows 'modern standby' puts the computer in S0 sleep mode despite the other settings so I tried to disable screen sleeping.

Still the user can login in the evening but by morning its no longer available.

I was hoping this would be a common teamviewer unattended access issue with w10 but I guess not - or its totally obvious and we are missing it.

We haven't setup easy login yet but I dont see how that would help?

we also havent tried to disable S0 sleep mode in the bios which could solve it as well?

Any other ideas? I am really surprised the teamviewer service doesnt keep the computer available for unattended.

JeanK

Hmm... you have indeed tried everything to keep the computer available.

Would it maybe be an option to disable the screen lock and lower the screen brightness to the minimum (so it doesn't waste energy) in order to prevent Windows Modern Standby putting the computer in S0 sleep mode?

Altrua

If that's what it takes...I am just surprised this isn't more common which means we must be doing something wrong for setting up unattended access. Wonder if it could be a windows 10 home vs pro issue?

JeanK

@Altrua I will ask my friends from the engineering team and check if we may have missed the obvious here...😅

We never know...

I'll get back to you asap...

/JeanK

JeanK

Hi @Altrua,

I had a chat with the engineering team and I'll try to summarize it here:

The baseline we were discussing is correct: the remote computer must be turned on and be reachable (reachable = connected to the internet)

Our recommandation is to set up Easy Access on the remote computer (and not using personal passwords or random password)

Also, the engineering team recommends to use the TeamViewer Host on the remote computer, and not the full version or the QuickSupport.

The TeamViewer Host is ideal module for unattended access and is therefore configured in a way to get the best unattended access experience.

So in a nutshell, our recommendation is to:

1) Uninstall the full version and install the TeamViewer Host on your remote computer

2) Set up Easy Access on your remote computer

I hope that this helps and would appeaciate hearing back from you. 🙂

All the best,

/JeanK

JeanK

@Altrua could the answer above help you? Could you do some tests?