Why Teamviewer app shows that I am on a free plan?

Panagioti

Hello,

I would like to ask you why the TeamViewer app, with my account [removed per Community Guidelines] shows me on a free plan, even if I have paid for this.

I am sorry if this is not the right place to ask, but unfortunately, I cannot find where I should send a support ticket. It's too difficult to find it.

Thank you in advance for your answer.

Akiho

Hi @Panagioti,

Thank you for reaching out to the Community😊✨✨

When the TeamViewer account shows as a free plan, it is usually the case either a license activation hasn't been done yet or not signing in with a licensed TeamViewer account.

Therefore, could you confirm that you have done the license activation process and also you are using your licensed TeamViewer account, please?

Regarding a license activation, kindly check our knowledge article.

👉Activate your Business license

If you could confirm the above details and still the issue remains, I recommend contacting our customer support team.

Since a licensed TeamViewer account is required to generate a support ticket, kindly ask you to call them directly.

☎Contact our customer support team *Phone support requires confirming license information. Please prepare your invoice number or order number before calling our customer support team.

I also share our knowledge article regarding a support ticket as a reference. Please feel free to check it out!!

👉Submit a ticket

Hope you find this helpful🍀

Best regards,

Akiho