Mouse click not working

ztraeger · 2022-01-06T02:22:25+00:00

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I know this has been asked a bunch of times, but I've read through every thread and still cannot get remote mouse clicks to register. Both keyboard input and screen monitoring are working.

"Actions/Disable Remote Input" is greyed out as an option. Remote computer is running Mojave, computer trying to access is running high sierra. I've run through the mac permissions and everything is set correct on both computers. Full disk access is allowed in Team Viewer Preferences. Unplugged the mouse on the remote computer, restarted both computers. Tried pressing the alt key. Enabled secondary click on mouse.

Any additional suggestions or something I'm not considering?

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luckman212

Same problem .... left click in recent versions is maddeningly buggy.

Arniol

https://community.teamviewer.com/English/discussion/121326/mouse-click-to-select-not-working

Solution is here if you opted to Receive insider builds and you have build 15.27.1

Uninstall and reinstall build 15.26.4 and untick Extras --> Options --> General--> tick Receive insider builds

ztraeger

Anyone have any ideas?

jamc

I'm having the same problem. I can remote in just fine, see everything and move the pointer. I just can't click on anything. After about 2 minutes the pointer on remote computer gets very small. Can anyone help with this. I have uninstalled and reinstalled the software.

bjornagn

I have the same problem. Have tried to access from both a mac and a PC, with same result, keyboard working but mouse inactive. All TeamViewers are up to date.

BillDMcGee

My exact problem as well. But, I am using a Windows 10 machine to connect to a Mac.

antoineburke

Facing a similar issue since I am using the latest version (15.25.5 (5ceca702ecc)).

It was working fine before but since the upgrade, when the remote computer is connected to a secondary screen, keyboard interactions are working but mouse is not. I tried reinstalling on all computer but nothing helps.

When there is no external monitor on the remote computer, everything works fine.

I would suspect a bug somewhere... help needed.

Thanks,

HelenD

My problem is connecting from Mac Mini 2014 with Monterey to a Samsung Tablet and a Samsung A53 of elderly relative. Latest versions can connect and use keyboard but no mouse control at all. If I use my iPad I have full control of the Samsungs. So not the host setup. Changed the mice but no help

JoshP

Hello @G_Baylis

Thanks for the clarification, and the confirmation!

You can "@ mention" other users in the Community by placing an @ before their username. This will produce a pop-up:

That being said, the system will also notify you if someone replies to a thread you are in! You can manage these settings for your account here.

Regarding your issue, I await the results!

Take care.

Vijoy

Same here. Can't figure out any solutions. Trying to control macs running Catalina 10.15.7. All Security / Privacy settings has TeamViewer set to "Full Access". Worked until Nov 2021 just fine.

Can use the same Catalina macs 10.15.7 with Teamviewer 15.25.5 to control Macs running Big Sur. No problem.

MahamMultani

@ztraeger I already tried many YouTube tutorial both pc selected never notify slider. This Is Not Working.

Madbox_justin

Experiencing the same issue on Catalina (and Big Sur). Permissions are are granted on remote desktop, but can only see desktop not control. Previously worked on machine...what happened with the latest Teamviewer update?

IFe

https://community.teamviewer.com/English/discussion/comment/130966#Comment_130966

It appears that a workaround works by restarting the TeamViewer.

earthcomedy

https://community.teamviewer.com/English/discussion/comment/131041#Comment_131041

Not sure the version on the remote machine just right now, but the version I have here is 15.26.4

Insider Builds is NOT checked.

I'm assuming remote machine is similar, but I'd have to log in and check. I installed the REMOTE version, so I imagine it is the same.

Have not tried holding the mouse button down either as some have indicated does "work."

mtdc

https://community.teamviewer.com/English/discussion/120620/mouse-click-not-working

just would like to share if the clicks aren't working it might be because the latest updates to Teamviewer had a bug, a simple way to overcome this is just to uninstall Teamviewer, re-download the latest installer and do a fresh reinstallation. You can also use another laptop or PC and install a new Teamviewer there and see if the left clicks work now.

davide3203097

Version 15.27.3 has been released... has anyone noticed if the problem is fixed?

G_Baylis

Edit: Connecting from PC "A" to any other unit is fine, the problem is only apparent when other computers connect to "A" and it is the other computer that looses mouse click ability when either machine clicks on the side bar.

Also note: the mouse hover will still highlight background switches and task bar thumbnails but cannot select them.

JeanK

Hello @pcprof,

The clicks might be disturbed by connection hiccups.

Maybe you could try to test from a different network / with a strong and stable Wifi connection?

All the best,

/JeanK

Pcprof1

Definitely not the issue. This problem has been going on for months, and I have the issue no matter where I am, and does not matter if I'm using Wi-Fi or Cellular (I usually have strong signals for both). Also Right-Click and Double-clicks work fine. I'm a cooperate user with hundreds of clients all over the country, so I know the issue is not on the client's end either.

This issue started when the option to change "interaction Method" between Mouse Mode and Touch Mode was introduced a few versions ago. (Left click does not work in EITHER mode by-the-way)

JoshP

Hello @G_Baylis

Thanks for your post.

First let's see if I have all the information correct:

Connections to A from B or C show no issue with right/left click, until you click the sidebar to attempt to change an option (I imagine this is referring to the small TeamViewer sidebar that appears in connections?)
Connections from A to B or C do not replicate the issue, meaning you are able to click the sidebar, alter settings, and still maintain function of both left and right clicks afterwards
The issue persists after two re-installs on A (could you please let me know if you also went through the registry as mentioned here?)
B or C have not performed a re-install (I agree it would seem the issue resides on A, no need to try this yet)
One of the three devices is running the 32-bit version of TeamViewer (is it A, B, or C?)
When this occurs, the mouse on A still moves and highlights items, but no click can be made

This does sound like a unique issue, as I have been unable to replicate this on my own devices running the latest versions. Any clarification you can provide regarding the issue will help greatly!

G_Baylis

Hi Josh

(There doesn't appear to be a [Reply] that directs this at you, Hopefully this system just alerts you to a comment in a thread you have touched...)

Correct on all above... I can add (if not already) that 'B' and 'C' have no issue in either direction between them.

The 32bit version is on one of the 2 working units (actually I have tried 3 units other than 'A').

I hadn't done a registry hack as above. (I'm an ex EDS/Dell/Fujitsu IT Field support tech so will give it a go soon. (I have since given up the IT world as I got sick of the politics and Co's (like EDS) getting rid of entire groups then hiring them back as contractors to make things look good on the books (And we all know what happens to Co's that let the bean counters run the factory floor (again see EDS))

TarsDJ

https://community.teamviewer.com/English/discussion/120848/mouses-click-not-working-on-second-monitor

https://community.teamviewer.com/English/discussion/121274/mouse-click-not-working-on-remote-computer

Assaf1113

I had an online private class, and for some reason my teacher was not able to use the his mouse Left click on my computer.

we tried to reconnect/disconnect i restarted my computer and Reinstalled teamviwer.

Nothing worked. later that day when i tried to Remote control my computer with my Laptop it worked fine, any idea why?!

I am using Team viewer 15

and my OS is Windows 10 home edition.

Assaf1113

Environment : Windows 10 Home edition 64 bit

Team viewer V15.25(64 bit)

Description:

- let someone else remote control my PC.

Expected result:

That someone will be able to access my computer, move the mouse and use it to select icons and activate applications on my PC.

Actual result:"That someone was able to gain access to my PC and move the mouse around however, he was not able it to select icons and activate applications on my computer the. left click was effectively disabled.

Notes: i tried to ask someone else to gain access to my PC and tried to access it myself using my laptop. in both cases the Left Mouse button worked fine.

I asked about few days ago and went completely unanswered can i please get some answer now please?

davide3203097

Hi everyone,

I am writing because I have a problem with Teamviewer: I have recently added a second monitor to the station that I have to remotely control. When I start the session I see both screens correctly but I can only interact with one of them during videocall. On one I can write, point with the mouse and click to open applications while on the other I can only write with the keyboard and move the mouse but without clicking. Due to this problem I cannot interact with the windows I open on the second monitor which then get stuck.

I tried to update the software on both stations but without success… what can I do? It's urgent.

Thanks!

Assaf1113

Environment:

OS: Windows 10 home edition

Software version: TeamViewer 15

Mic: Siren razer x

what i did:

1:Opened TeamViewer.

2:Allowed my teacher to remote control my computer.

3:Enabled the mic in the software by pressing on the mic button in the software.

expected result:

The teacher will be able to hear me, he will be to move the cursor . and control my computer.

Actual result

My teacher cant access my computer and move the cursor around but left click is not working for him.

notes

this problem happens with anyone who tries to remote control my computer.

-i downloaded the most recent version (15.26) to see if the problem will persist.

and the problem indeed persists

G_Baylis

I have a Windows 10 64bit PC running TeamViewer 15.26.4 (Let's call this PC "A")

(I am using 2 others to test this issue, All 3 are Win 10 on TV 15.26.4, one is TV 32bit. All 3 PC's rebuilt within the last 6 months)

If I remote to "A" (From PC "B" (or alternately PC "C")) I can left/right click from both units fine...

If I touch options within the sidebar on "A" (to perhaps turn "A"' microphone ON (unmute)) I loose the ability to left/right click from "B"... but can still do so from "A". (It does not matter if I touch the headphone icon on "A"'s sidebar from "A" OR "B", the result is no mouse clicks from "B"

This also happens if I remote "A" from "C"

If I remote to "B" or "C" from "A" or if I remote between "B" and "C" I do not have the issue which seems to point to the problem at being "A".

I uninstalled TV on "A" (Twice. Once leaving the settings, the 2nd time removing settings) but the problem persists. (I note removing the settings option still reinstalls with the remote ID's for "B" and "C" so it didn't actually remove ALL settings).

I've looked through the previous logged calls and have seen this issue over and over (Although not many seem to have tested the mouse before and after clicking on that sidebar).

Remoting to a vacant "A" is fine (As long as I just minimize the side bar) but If I am trying to say "Teach mum how to rule the interweb" and try and have both "A" and "B" headsets working, it is impossible without killing the click ability from the calling PC ("B" or "C").

If there was a way to force the headphones on at connection this would be avoidable.

I checked the settings on all 3, tried multiple combinations and all failed. (I was an IT tech for 20+ years (EDS, Telecom NZ Etc.) and have done quite a bit of bug sorting on Helpdesks so this is a little frustrating...

It may be a mouse/video driver (I'm surprised how often a video driver affects applications when all it should do is display things... but then again I'm not a programmer)...

Shari_B

I've also had the same problem for months. Usually restarting my computer fixes the issue, but in this case, I was connected to a remote Mac Mini. An IT guy also remoted into the Mac Mini, and now we're having to restart the Mac Mini and possibly uninstall and reinstall the software to fix the issue.

Based on a search, it seems like this has been an issue for years now, I can't believe a solution hasn't been worked out yet.

pcprof

Using an iPhone to control several Windows PCs, left clicking doesn’t work well any more. It takes multiple attempts.

TarsDJ

Me and my colleagues have this problem for months now.

When in a remote session, and while internet call is enabled, left mouse clicks are not working.

Several users have the same question on the forum, but the issue has never been resolved or adressed. Is this an issue that is tracked? Will there ever be a solution?

Thanks in advance.

https://community.teamviewer.com/English/discussion/121560/mouse-clicks-not-working-on-remote-connection-from-caller-pc-after-clicking-sidebar

https://community.teamviewer.com/English/discussion/121617/left-click-not-working

https://community.teamviewer.com/English/discussion/120759/cant-use-the-mouse-left-click-during-remote-session

https://community.teamviewer.com/English/discussion/120620/mouse-click-not-working

https://community.teamviewer.com/English/discussion/121085/my-mouse-cant-left-click-on-team-viewer-while-remote-control-whenmic-is-enabled

https://community.teamviewer.com/English/discussion/120699/mouse-clicks-dont-work-during-a-remote-session