Transfer computers from one commercial account to another

The_Kop · 2022-02-25T07:27:30+00:00

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Hi Guys, We have just recently acquired another company and I would like to transfer all the computers to our account. I'd be grateful if someone can advise on how to do this.

Thanks

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Justin

Hi @The_Kop,

thanks for reaching out to us and welcome to the community! 😊

I'll ask you to take a look at our article regarding sharing groups that might be what you're looking for. By sharing groups from one account to another, you can simply copy the contacts into a folder on your account to make sure they still exist once you deactivate the initial account.

You'll find the article below 👇🏻

https://community.teamviewer.com/English/kb/articles/30221-share-groups

If you need further assistance, please don't hesitate to let me know.

Best,

Justin

The_Kop

Hey Justin,

Thanks for your help. Following the article you suggested I managed to share the group across but unfortunately can't seem to create a copy of it. The owner of the group still comes up as the old commercial account so I am guessing if I delete the group on the original account the machines will get removed on the other account. Any thoughts on how I can create a copy of the group or take ownership of the group?

Thanks