Error message: Teamviewer quit unexpectedly after I enter my partner ID

Hebe · 2022-03-03T02:41:07+00:00

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I am connecting from Mac to Windows, after I entered my partner ID and pressed "connect", Teamviewer didn't ask me to enter password and quit unexpectedly.

I tried to force quit Teamviewer and connect again, same problem happens. Please help :(

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Ying_Q

Hi @Hebe,

Welcome to TeamViewer Community and Thank you for sharing the issue with us.

It seems that TeamViewer was behaving strangely.

May I ask you to check the current TeamViewer version on both devices please. The path is TeamViewer -> lines menu -> About TeamViewer -> Version.

If the version is not in the latest version, we kindly ask you to update TeamViewer and try again for connections please.

If bad luck still after updating, can you kindly share the versions and the operating system of both devices to us in your reply post please.

Hope to hear from you!

Best,

Ying_Q

Hebe

Hi Ying, thanks for your advise!

After I upgraded my Mac to OS12, Monterey, the teamviewer can work finally!

Ying_Q

Thank you for the update! @Hebe

I am glad TeamViewer is working fine for you!

Feel free to post more questions or help other users in TeamViewer Community!

Have a great day!

Best,

Ying_Q