I submitted my invoice number and it says a link will be sent but still don’t see it in my inbox or my junk folder.
Hi Justin. I sent you my email address yesterday, but nobody else reached out. Did you get it and is someone working on it?
After reading several posts I see that this is a typical issue with TeamViewer. I assume nobody will respond until it’s too late to cancel this subscription. You know that is why I am trying to activate…so I can submit a ticket…so I can CANCEL! You’ll just keep giving me the run around, then charge me another subscription fee!!!!! Thank you will say I can’t get a refund because it’s too late.
I am going to dispute this if you charge my card. I have tried every way possible to cancel this. You won't let me submit a ticket. You won't let me activate. I have put my invoice number in but no activation link was sent. Nobody will respond on the portal and actually help. I know that you are not going to respond until it's too late to cancel…if anyone responds at all. This is so ridiculous.
Hi @Toni100,
Thank you for your post✨
In this case, I recommend contacting our customer support team for further assistance.
Could you generate a support ticket via the below link, please?
📩 Submit a support ticket *Please sign in with your licensed TeamViewer account to generate a support ticket.
Hope this would be helpful.
Best regards,
Akiho
That’s why I’m trying to get the activation link…. So that I can submit a ticket. But it seems impossible at this point. How do I submit a ticket if I can’t activate? How do I activate if I can’t get the activation link? I am a paid user. I input my invoice number as asked when I tried to activate. A message then popped up saying a link would be emailed to me but if course there is nothing in my email, spam or junk folders. Any suggestions because this is really frustrating.
please send me your e-mail adress used for the purchase via private message.
I will have our team look into it and get it solved.
Best,
Justin
