Changing from Corporate to Free User Account`

stf143

Before I used Teamviewer with the corporate account of my company.

Now I have left the company and changed to Free Account on a different email account but my connections are blocked.

• your device was recently used to establish a TeamViewer connection using an account with an overdue invoice.

Can yuo help me as all my personal computers and laptop are all giving me this mesage and cannot use it.

JeanK

Hello @stf143,

This is a bit of a tricky situation.

Your device is technically flagged as a device that was using a specific license.

According to the error message, your former company has not paid its latest invoice.

Therefore, all IDs that are linked with the license get blocked.

The only way out of this is that your company pays the invoice.

TeamViewer support cannot unblock individual ID, unfortunately.

I hope this can at least put some light on the situation.

All the best,

/JeanK