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iOS QuickSupport

cm545
cm545 Posts: 1 Newbie
edited March 18 in Mobile

Is there a way to allow a user to initiate a support chat from an iOS device(iPad)?

Or are we limited at the moment to the end-user having to launch the QuickSupport app, get in touch with support, provide the information, and then the actual support begins.

Some info about us: K-12 School using Jamf School for our MDM.

Appreciate in advance everyone's comments/thoughts.

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Answers

  • JeanK
    JeanK Posts: 6,022 Community Manager 🌍

    Hello @cm545,

    Thank you for posting here!

    What you could do is add the iPad to your Computers and Contacts list.

    📄 Add a computer to your Computers & Contacts list

    Once the device is in your Computers and Contacts list, you will be able to chat with the end-user.

    All the best,

    /JeanK

    Community Manager

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