iOS QuickSupport

cm545

Is there a way to allow a user to initiate a support chat from an iOS device(iPad)?

Or are we limited at the moment to the end-user having to launch the QuickSupport app, get in touch with support, provide the information, and then the actual support begins.

Some info about us: K-12 School using Jamf School for our MDM.

Appreciate in advance everyone's comments/thoughts.

JeanK

Hello @cm545,

Thank you for posting here!

What you could do is add the iPad to your Computers and Contacts list.

📄 Add a computer to your Computers & Contacts list

Once the device is in your Computers and Contacts list, you will be able to chat with the end-user.

All the best,

/JeanK