TeamViewer Mobile Device Support

berniem · 2022-04-02T00:26:40+00:00

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from what I know my corp TV license includes remote support of mobile devices.

However when I remotely access a smartphone with the TeamViewer QuickSupport app installed on their Android or iOS device I am able to remote in however I get kicked out after a minute.

How can I get a longer support session?

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Ying_Q

Hello @berniem,

Welcome to TeamViewer Community and we hope you are doing well!

May I ask you to check on the admin side please, if TeamViewer licensed account has been signed in prior the connection.

Regards less whether it is a PC or mobile device, kindly sign in the licensed account on the local side (Admin side) please. The connection should work as expected.

If there is anything we may help further, feel free to leave us a comment.

Best,

Ying_Q

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