i cannot see my partners computer. Message: partner is not logged in
Answers
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Hello @jplouw ,
Welcome to the TeamViewer Community! 🎉
Please make sure the partner device is turned on, have internet, and have TeamViewer installed or running.
If the problem persist, please provide us more information for further assistance. 😊
Best,
Carol 🙋♀️
Portuguese Community Moderator
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turned on and have internet....yes
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Hello @jplouw ,
Thanks for the feedback!
Did you added the contact/device to your computer and contact list? Or are you typing ID and password to remote connect?
Also, if you added it as a contact please make sure the partner is logged in with the TeamViewer account.
Here is some examples to illustrate:
- Connection by ID and Password:
- Connecting to a device added on Computer & Contacts: (If it's blue, the device is online. If it's black, the device is offline)
- Connecting to a contact added on Computer & Contacts: (The contact must be online for you to connect.)
Let me know if it helped or if you need any further questions. 😊
Best,
Carol 🙋♀️
Portuguese Community Moderator
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