i cannot see my partners computer. Message: partner is not logged in

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Hello @jplouw ,

Thanks for the feedback!

Did you added the contact/device to your computer and contact list? Or are you typing ID and password to remote connect?

Also, if you added it as a contact please make sure the partner is logged in with the TeamViewer account.

Here is some examples to illustrate:

Connecting to a device added on Computer & Contacts: (If it's blue, the device is online. If it's black, the device is offline)

Connecting to a contact added on Computer & Contacts: (The contact must be online for you to connect.)

Let me know if it helped or if you need any further questions. 😊

Best,

Carol 🙋‍♀️

turned on and have internet....yes

Hello @jplouw ,

Welcome to the TeamViewer Community! 🎉

Please make sure the partner device is turned on, have internet, and have TeamViewer installed or running.

If the problem persist, please provide us more information for further assistance. 😊

Best,

Carol 🙋‍♀️

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