i cannot see my partners computer. Message: partner is not logged in

jplouw
jplouw Posts: 2
in Mobile

i cannot see my partners computer. Message: partner is not logged in

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hello @jplouw ,

    Welcome to the TeamViewer Community! 🎉

    Please make sure the partner device is turned on, have internet, and have TeamViewer installed or running.

    If the problem persist, please provide us more information for further assistance. 😊

    Best,

    Carol 🙋‍♀️


    Portuguese Community Moderator

  • jplouw
    jplouw Posts: 2

    turned on and have internet....yes

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hello @jplouw ,

    Thanks for the feedback!

    Did you added the contact/device to your computer and contact list? Or are you typing ID and password to remote connect?

    Also, if you added it as a contact please make sure the partner is logged in with the TeamViewer account.

    Here is some examples to illustrate:

    • Connection by ID and Password:
    image.png
    • Connecting to a device added on Computer & Contacts: (If it's blue, the device is online. If it's black, the device is offline)
    image.png
    • Connecting to a contact added on Computer & Contacts: (The contact must be online for you to connect.)
    image.png

    Let me know if it helped or if you need any further questions. 😊

    Best,

    Carol 🙋‍♀️


    Portuguese Community Moderator

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