Quick Support not loading

WebTechSolutions

Trying Team Viewer for the first time. Client is not tech savvy at all, so I figured Quick Support was the easiest option. I sent them the link as provided when I set up my Quick Suport module. They tell me it appears to be downloading something on their computer, but can see my logo, but they never get past a "not loaded" message. Anyone have suggestions?

JoshP

Hello @WebTechSolutions

Thank you for your post, and welcome to the TeamViewer community!

Do you know if they are actually clicking the QuickSupport downloaded file, or are they still in the browser?

It sounds to me like an issue encountered occasionally, where the remote user is expecting a different outcome than what actually occurs.

I believe the 'Not loaded' message is referring to this, on the download page:

We have actually created an article for such occasions, including the instructions for the four most commonly used browsers:

https://community.teamviewer.com/English/kb/articles/4257-download-custom-quicksupport-module

Depending on the browser, the download will appear in the bottom bar or in a drop-down in the top menu of the browser - of course they can also go to the folder designated for all internet downloads (usually Downloads) where the downloaded file can be opened as well.

I hope this helps! Let us know if we can be of any further assistance.