Unable to use Teamviewer until you solve this!

BezNez · 2022-04-14T08:00:07+00:00

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BezNez

I'm unable to use the computer I am connecting to ( macpro, Mac OS Monterey )

From any Windows PC or MAC.

I have reinstalled Teamviewer on all computers. Still not working.

When I try to drag and drop items on the remote computer, they just get sticky to the mouse cursor.

There is Drag but there is no Drop!

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Justin

Hi @BezNez,

thank you for posting in the Community! 🙂

Could you please try to uninstall TeamViewer by also deleting the configuration files? Also, please install the latest version of TeamViewer after that.

You can find the option to delete the configuration files while uninstalling by navigating to your TeamViewer settings → Advanced → Scroll to the very bottom → Choose "Also delete configuration files" → Uninstall TeamViewer then restart your computer

After you restart, install the latest version that you can find here: TeamViewer for macOS

Let me know if that resolved your issue.

Best,

Justin

BezNez

I have already done that on all comuters. Problem not solved.

BezNez

Uninstalled and deleted configuration files. Installed latest version. Still not working.

/B.

elstie

I'm having the same issue. Remote controlling a Mac from a Windows PC.