Account assignment failed due to an unknown error - Easy Access

imwithsam · 2022-04-25T18:51:59+00:00

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I have been receiving an "Account assignment failed due to an unknown error" every time I try to assign a computer to my account. I click on Grant Easy Access, enter my account email and password, and click on the Assign button. The Assign button disables itself then after about a half-minute or so the Error modal pops up with the generic error message.

I tried restarting the computer and I tried installing the TeamViewer client on a different computer and assigning that computer. I keep getting the same error.

I'm running the latest versions of the clients: 15.28.9 on my Windows 10 laptop and 15.28.8 on my Macbook. I'm able to log in to my TeamViewer account and remotely access the computers using passwords (without Easy Access).

Any troubleshooting advice? Thank you!

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Accepted answers

.Carol.fg.

Hello @imwithsam , 🙋‍♀️

Thank you for your feedback!

I'm sorry to hear you're still having issues. 🙁

Our status page had been updated to operational, you can check the information here:

https://status.teamviewer.com/

Did you tried to restart the TeamViewer services today?
Could you confirm to me that your TeamViewer is on the newest version (15.29.4)?
Also, could you provide the error message or detailed description of the issue?

I will wait for your feedback for further assistance. 😊

Best,

Carol

All comments

imwithsam

Thank you! It is working now.

.Carol.fg.

Hello @imwithsam ,

Welcome to the TeamViewer Community! 😀🎉

I contacted our support team today about it. There was an issue currently going on with the account assignment, but they informed me the issue had been resolved today.

👉 Could you please try to restart the TeamViewer services?

Let me know how it goes, and if you have further questions 🙋‍♀️

Best,

Carol

HEADIT

Hello I did what Carol said and I still cannot register my computer. I think maybe it is not fixed.

.Carol.fg.

Hello @HEADIT , 😃

Thank you for the feedback!

I contact our support team once again regarding this issue.

The information I received today was that the fix did helped some users, but not all of them. Our development team is in constant work to trouble shoot the issue, but we still don't have a time frame to provide.

👉 As soon as issue gets resolved, they will post a message on https://status.teamviewer.com/

I appreciate the patience during the resolution of this issue. 🌷🙏

Please let me know if you have any further questions.

Best,

Carol

imwithsam

I just tried assigning a computer to my account and it is still not working for me either. I'm the OP.

Patrick_Croes

Hi I'm having trouble in assigning a few accounts for monitoring and asset management.

I keep getting this error: teamviewer account assignment failed due to an unkown error?

I have the latest version installed I have tried to uninstall and reinstall but still with no luck.

.Carol.fg.

Hi @Patrick_Croes ,

Thanks for your post and welcome to our Community!

When you uninstall TeamViewer, do you remember if you checked the option to remove settings? If you didn't, could you please try it one more time?

💡Hint: You could also consider trying our Advanced Uninstall Instructions.

Let us know how it goes, and if the error persists.

Best, Carol

.Carol.fg.

Hello @imwithsam , 🙋‍♀️

Thank you for your feedback!

I'm sorry to hear you're still having issues. 🙁

Our status page had been updated to operational, you can check the information here:

https://status.teamviewer.com/

Did you tried to restart the TeamViewer services today?
Could you confirm to me that your TeamViewer is on the newest version (15.29.4)?
Also, could you provide the error message or detailed description of the issue?

I will wait for your feedback for further assistance. 😊

Best,

Carol