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Samsung S22 remote control crashing

TimRaffety
TimRaffety Posts: 3 ✭✭

Can anyone help with getting our new Samsung Galaxy S22 remote control to work. The app on the phone keeps crashing.

Answers

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @TimRaffety,

    Could you let me know which Android version is installed on your Samsung Galaxy S22?

    Community Manager

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  • TimRaffety
    TimRaffety Posts: 3 ✭✭

    Android version 12

    One UI version 4.1

    Baseband S901USQS2AVDC

    KERNEL 5.10.43

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Thanks - the OS shouldn't be a problem, then.

    I'd try to reinstall the app on your phone (deinstall, install again) and see if it resolves the problem.

    Let me know if this has fixed it.

    Community Manager

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  • TimRaffety
    TimRaffety Posts: 3 ✭✭

    Sorry that did not fix it yet. Noting in the latest crash I did send in the crash log.