Cannot connect to custom module

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This discussion was created from comments split from: How to cancel trial for Endpoint Protection?.

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JoshP

Hello @Manuel_Lopez

Thank you for your post, and welcome to the TeamViewer community!

Please know that the error:

Your current TeamViewer plan does not include connections to customized TeamViewer modules

Is not related to TeamViewer Monitoring & Asset Management, nor a trial of any TeamViewer service.

This message appears when you attempt to connect to a customized TeamViewer module with an unlicensed device.

As you mentioned you have a Business account, please ensure your devices are properly licensed - once they are, you can make the connection to the device again.

Should the issue persist, our support teams are happy to assist in such a licensing issue - you can find local phone numbers here:

https://www.teamviewer.com/support

I hope this helps! If you have any other clarifications or concerns please let us know.

Have a great weekend 🌴

Manuel_Lopez

I signed for the Monitoring & Asset management trial and my license was changed to FREE and now I get this message:

Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality.

How can I switch back? I am part of a Business account, but don't have the legacy key or how to cancel this **bleep** trial.