My Remote Access License is not working

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EttyGoet
EttyGoet Posts: 1
edited May 2023 in Licensing

I purchased a Remote access subscription, and it shows as 'Active' in my account, but when I login to Teamviewer app it shows as 'Free' still. How can I update the App so that it recognizes my subscription? App is up to date.

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  • John4_29
    John4_29 Posts: 2 ✭✭
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    I've had the same problem, except mine was a renewal that I paid for a month ago (see my post on the lame support chat above). I also updated my app and it's still showing I don't have a paid subscription (free). Too bad... good product, bad support.

  • JeanK
    JeanK Posts: 6,990 Community Manager 🌍
    edited May 2022
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    Hello @EttyGoet and @John4_29,

    If your app shows "free", it means that your license is not activated yet.

    You'll find the instructions here:

    📄 Activate your Remote Access license

    /JeanK

    Community Manager

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