How to fix a badly registered Remote Access License with an existing login, not a new one.

Adrian_Krzyż

Good day.

I don't speak English very well, so I use google translate. Last year, my company purchased the TeamViewer Remote Access License PAC. Unfortunately, I used an existing login for registration, so registration went wrong and I'm still free version. I didn't report it sooner because of the language barrier and because I was able to use the program. Now I can't use it, but subscription is until November 22nd and I'd like to fix this bug. Please contact me so it can be fixed.

Regards.

Adrian Klimczak

JeanK

Hello @Adrian_Krzyż,

In this case, you'll need to activate your Remote Access license.

Please follow the steps described here:

📄 Activate the Remote Access license

Once activated, you will be able to use your license.

Let me know if you need any further help.

/JeanK

Adrian_Krzyż

Unfortunately, that won't help. I got an email with an activation link and logged in to my existing account, which was free but didn't change my status to Remote Access License PAC. I'm still free license.

I have an invoice, I have a PAC license code, but I can't enter it anywhere. When I log into the TeamViewer Managment console in my profile, I have three things in the license tab:

1.upgrade your account now (I would have to buy a second license)

2. Activate the license, where it says that after the purchase I will get an e-mail and you can easily log in (I already did it, but something went wrong)

3. Activate the license completely, but this is an option for other licenses and my code does not work there.

I would like to be able to enter my account code somewhere. The link I got is a one-off, and if something went wrong, I can't fix it anymore.

Pozdrawiam.

Adrian Klimczak

JeanK

Thank you for the details.

I'll try to get you back on track.

Just to make sure: did you receive an e-mail called Activate your TeamViewer Remote Access license or Your TeamViewer Remote Access License Activation?

Adrian_Krzyż

I've got this:


Your TeamViewer license activation - [Removed by a moderator due to Community Guidelines]
Data: 2021-11-23 09:27
Od: "TeamViewer Accounting" <noreply-accounting@teamviewer.com>

Drogi Kliencie,

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 Przeczytaj przewodnik dotyczący aktywacji licencji [1] zanim

aktywujesz licencję.

 Opis

 SZT.

 TeamViewer Remote Access

 1

 [Removed by a moderator due to Community Guidelines]

 Obowiązują warunki umowy licencyjnej użytkownika oprogramowania

(EULA) [3] i umowy o przetwarzanie danych (DPA) [4] .

 Potrzebujesz pomocy?

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społeczności dostępu zdalnego. [5]

 Udanych połączeń,

 TeamViewer

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 Germany

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 > www.teamviewer.com [8]

 Niniejszą wiadomość wysłano z adresu e-mail no reply. Prosimy nie

odpowiadać na tę wiadomość.

perhaps it is important that this e-mail was sent to the chief accountant's e-mail address. she sent me and I clicked the link and logged in to my e-mail?

Regards.

Adrian Klimczak

Adrian_Krzyż

Good morning. Are you able to find a solution to my problem?

JeanK

Hello @Adrian_Krzyż,

When you follow the activation process, do you face any issues?

At which stage does an issue occur?

/JeanK