didn't get my subscription activation details

Question

i purchase TeamViewer License a week ago and still didn't got my activation details .

any idea why?

Justin · Answer

Hello @Gili,

Please send me your e-mail address used for the purchase via private message. I forwarded your mentioned number but they couldn't find anything.

Looking forward to hearing from you.

Best,

Justin

Gili · Answer

Thank you Justin,

yes i did, order number [Personal information removed].

i didn't got the e-mail containing the link to activate my account yet.

Justin · Answer

Hello @Gili,

Did you receive a confirmation of your purchase or did you get charged?

You should've received a confirmation and a payment receipt and following that your activation e-mail containing the link to activate your license.

Please let me know, so we can solve your issue.

Best,

Justin