Two-Factor Authentication for Connections - Multiple Approval Devices

Hi, there seems to be a long-standing bug with the 2FA for Connections.

I've added two iOS devices (a tablet and a phone) to the approval device list. However, approval requests only go to one of the device (the device on the top of the list).

The documentation section titled "Multiple approval devices" stated "All approval devices in the list will receive a push notification." This is not working, please fix it. Thank you!

Two-factor authentication for connections - TeamViewer Support

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Accepted answers

Hello @kellykline,

Welcome to the TeamViewer Community!

There was an issue regarding a minor version.

The fix is to unassign the device, update TeamViewer and add the device back into the list.

Hope this helps.

/JeanK

All comments

Hello @kellykline,

Welcome to the TeamViewer Community!

There was an issue regarding a minor version.

The fix is to unassign the device, update TeamViewer and add the device back into the list.

Hope this helps.

/JeanK

It worked! Thank you, @JeanK. You're awesome!!!

You're welcome! I'm happy I could help.

Hope to see you posting in the Community again very soon!

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