I do not receive user activation email

Hi guys,

I have created a new account for an internal company user. However he does not receive the activation or trusted device emails.

The status is set to "Active" but on the last picture you can see this info: "It’s only possible to share groups with activated accounts. "user" needs to activate the account first to enable group sharing."

There is any way to resend the email to activate the account?

Below you have the settings:


Is there any way you can help me?

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Best Answer

  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍
    Answer ✓

    Hello @FFraga,

    Congrats on your first post!

    The shortest way to support would be to open a ticket.

    How to submit a ticket?

    You can submit a ticket via the following link:

    ➡ Open a ticket

    Our team will be able to whitelist the user's account and fix the issue.

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍
    Answer ✓

    Hello @FFraga,

    Congrats on your first post!

    The shortest way to support would be to open a ticket.

    How to submit a ticket?

    You can submit a ticket via the following link:

    ➡ Open a ticket

    Our team will be able to whitelist the user's account and fix the issue.

    /JeanK

    Community Manager