Iphone and Ipads randomly wont connect longer than a minute

CFA1aust

Hi all, I have a professional licence, and on random Apple Iphones and Ipad devices the connection will only last less than a minute before cutting out.

The client doesn't change anything or close the Teamviewer app down or anything else, and its only random Apple devices, others keep the connection as long as needed. Some have a wifi connection , some 3/4G

The devices losing connection are recent models and up to date with the IOS. I had one device this was happening on, then reconnected about a month later without any problems.

This warning popped up on a clients iphone yeserday..

Any ideas why this happens? Thanks

JenW

Hello @CFA1aust,

Welcome to our Community! 🎉

From your screenshot, I can see that the recording is on which is perfect 👍.

I would just need one piece of information from your side: during the connection to the affected devices, was the microphone used with another app than TeamViewer?

From the case with your client yesterday, were you also calling him on his iPhone during the TeamViewer session?

Thank you for your reply,

Best,

Jennifer