Host computer screen as black

Raaber
Raaber Posts: 3
edited July 2022 in General questions

On the Host computer (ASUS Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz  2.50 GHzInstalled ,RAM 24.0 GB, System type 64-bit operating system, x64-based processor) I cannot see the client computer (Samsung Chromebook) screen remotely. It comes up on the Host computer screen as black. Help!

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Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Raaber,

    Welcome to the TeamViewer Community!

    Which app did you install on the Samsung Chromebook? The TeamViewer Host or the TeamViewer QuickSupport?

    /JeanK

    Community Manager

  • Raaber
    Raaber Posts: 3

    Quick Support and Host

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    @Raaber - I checked with the development team and they could confirm that there is currently an issue with connections to Samsung Chromebooks.

    I'll keep you updated once the issue gets resolved.

    /JeanK

    Community Manager

  • Raaber
    Raaber Posts: 3

    Any update available?

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hi @Raaber,

    No updates to share at the moment. I'll keep you posted.

    /JeanK

    Community Manager

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