Sorry, connections are blocked

TylerViewer · 2022-07-11T19:24:00+00:00

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Trying to connect from one personal device I own to another personal device I own, I receive the message:

"An account with an overdue invoice has recently been used on this device. Please pay the invoice to continue using TeamViewer."

Actions I have already taken:

Reach out to TeamViewer support and have them verify that I am only using personal items. They responded 1-2 weeks later, as promised, and confirmed that they had removed the block on my account.
Reinstall Windows 11 Pro from bare metal on both machines.
Tried using an entirely new personal TeamViewer account with a new email address.
Pray.

Please help! Thank you!

Tyler

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Welcome to the TeamViewer Community!

This is actually the worst-case scenario.

This can happen if you have bought a second-hand device on which a TeamViewer license that is in payment default has been used.

Or, someone with a TeamViewer license that is in payment default has been connecting to this device.

Technically, the only solution is that the company that is in payment default pays the invoice.

All blocked devices will be unblocked automatically.

There are, unfortunately, no other actions we can take to unblock the device(s).

We thank you in advance for your understanding.

/JeanK

None of the computers are second-hand; I built them by hand or purchased them brand new directly from the supplier.
I have no clue who/what/where this alleged company is located or how to contact them.

What are my next steps?

I thank you in advance for your help.

/Tyler