see below?

TheFifthElement · 2022-07-12T18:18:50+00:00

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Actually, two questions....

I use TV (very successfully I might add!) to support my customers.

I am the only employee that needs this access now, but as our company (Simultaneous Solutions, Inc. DBA SIMSOL Software) support crew goes, multiple access will be required.

So, I've been using it for free for the last month or two, but want to pay for the service. Given the information above (our corp uses one copy (at the moment), i have customers download a copy, connect, and support them (maybe only once, but it makes it easier if they have another issue!).

question #1: what type of account should i sign up for (i don't use it to control any other corporate (office or home) assets, just customer support)?

Question 2 (first time this happened): i have the 64 bit verion on my windows system. My customer downloaded and installed the 32 bit verion (unknown to me!). When I tried to connect, TV told me that my customer was not using the newest verion, have them update. They did that, i tried to reconnect, same message. I then updated to the latest version, tried again, same message; As far as I know, she is on a windows 11 system (should have downloaded 64 bit version?). Since we both had the latest, everything i read says they should have been able to connect. I left her instructions to uninstall the 32 bit, and reinstall the 64 bit, make sure latest. I will not be able to try to connect until tomorrow, but was having the 32 bit version on her windows 11 machine the problem (just getting out in front when I call back tomorrow). I assume this because the docs all say 64 bit should connect to 32 bit (so a 64 bit OS running the 32 bit TV seemed like the obvious issue.

Thoughts?

Thanks, Frank

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TheFifthElement

I've been using TV to support my customers for a few months and decided to attempt to make it a permanent tool for our support crew.

I tried to sign up, but (first issue) had trouble determining what to sign up as, and how (I'm a senior software engineer (and CEO), 20+ years in the game, so ego aside, this should not be this hard!).

Simple question...I want my support people to use TV to get on our client's system (all windows) . This involves getting our users to download the proper install and getting it ready to connect (here's where, as a paying customer, I was hoping for an easy link I could put in an email to make this process easy (try to get a user to browse, get to the right place, choose 32 or 64 bit downloads, install TV, close everything, and launch TV (in other words, from my email, leave a system ready for me to take over). They then take a picture of the screen and text it to me (believe it or not, this is easy for them). Sounds easy, but back to becoming a paying TV user.

Maybe someone here can help, because I've asked many at the company, but have gotten no response. Basically, until I have an account, I can't ask, and the question is how to get an account...chicken and egg!

I created this dummy account to at least be able to say something to somebody. So, with my relationship as explained, what kind of account should I pick and pay for (I just got an email that I'm now a "Photon"...no idea what that is!).

I want to pay for this product...should be easy, yes? Any help would be very much appreciated.

I have another question, but one at a time!

Frank

JeanK

Hello @TheFifthElement,

First of all, thank you for using our product and I'm very happy that you are using it successfully so far.

You will have to choose your license depending on your own team setup.

I have summarized what you need to look after here:

If you want to connect from max. 3 devices to an unlimited number of devices, you will need the Business license.
If you want to connect from more than 3 devices to an unlimited number of devices, you will need the Premium license.
If two people will connect simultaneously from more than 3 devices each to an unlimited number of devices, you will need the Premium license with an add-on channel.
If more than 3 people (max. 12) will connect simultaneously from more than 3 devices to an unlimited number of devices, you will need the Corporate license with X add-on channels (X = total number of people who need to connect simultaneously - 3).
If more than 12 people will connect simultaneously from more than 3 devices to an unlimited number of devices, you will need the Tensor license.

You will find additional information regarding this topic in our Knowledge Base article here: License overview

Also, you can use our License Assistant to check which license would fit your needs.

For individual assistance regarding which license fits the best to your needs, please reach out to our sales team: https://www.teamviewer.com/en/support/sales-inquiry/

I hope this can help you! I would appreciate hearing back from you.

/JeanK

TheFifthElement

Since I haven't signed up yet (question 1), in case I may need to log in to see answer, my email is [removed per Community Guidelines].

All may be OK tomorrow, just thought I'd check!

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