WHY? DOES IT SAY TERMINATED when I am an active member until 08.11.2022

Jsilverj

And it doesn't just say terminated in hidden spot. It says it in a big bold box in red font!!! LOL

TeamViewer Business

• 1 licensed user that can start connections from 3 designated devices
• Access to unlimited devices
• 1 concurrent connection (channel) 
• Up to 3 concurrent sessions per channel in separate tabs
• 1 organizer that can host a meeting with 25 participants

 Terminated

valid until

8/11/2022

Akiho

Hi @Jsilverj,

Thank you for reaching out to the Community🙌

From your description, you might be referring to the TeamViewer customer portal page.

The customer portal is designed for managing your customer data, invoices, and subscription.

The subscription status in the customer portal will be updated following a termination request, and this makes clear that the subscription won't renew again. However, your license will be active until the "valid until" date (8/11/2022 in your case).

Hope this explanation would be helpful🍀

If there is a misunderstanding, please kindly correct me! So that I may guide you better😉

Best,

Akiho