Not receiving "Device Authorization Needed" email for new user

VisioLogix

I've created a new user and tried to log in using the email, but no email was ever received from the Teamviewer Application or the Management Console. I check with my spam provider and logs, and they say they don't see any email from Teamviewer. I've been trying off and on all day, and still no email. I deleted the user and created a new one with one less letter in the email. I was able to log in from the app and management console, but a warning popped up and said I must activate and present me with a resend activation email, but no email was received. Is it because I am using an older version of TV? Any help would greatly be appreciated.

Thank you

Ying_Q

Hello @VisioLogix,

Thank you for contacting us in TeamViewer Community!

We advise you to phone TeamViewer Support Team☎ for direct assistance in checking the email address.

One more self-checking action is to verify and confirm the email address. TeamViewer usually sends out an email confirmation for new account creation. Can you kindly check through the email inbox for the verification email from TeamViewer.

Hope it would help in your case!

Best,

Ying_Q